1. Introduction

Welcome to this website and coaching practice. By accessing this website or engaging in coaching services, you agree to the following Terms of Service. These terms are intended to create a clear and respectful framework for our work together.

If you do not agree with these terms, please refrain from using this website or booking coaching services.

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2. Nature of Coaching Services

Coaching is a collaborative and reflective process intended to support personal and professional development, self-awareness, leadership growth, decision-making, communication, and meaningful change.

Coaching may include discussions related to:
• professional development
• leadership and management
• communication and relationships
• career transitions
• personal growth
• self-awareness and reflection
• organizational or team dynamics

Coaching is not psychotherapy, psychology, psychiatry, counseling, legal advice, financial advice, or medical treatment.

Coaching services do not diagnose or treat mental health conditions.

Clients remain fully responsible for their own decisions, actions, health, wellbeing, and outcomes.

If appropriate, clients may be encouraged to seek support from qualified healthcare or mental health professionals.

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3. Eligibility

Coaching services are intended for adults aged 18 years or older.

By using this website or engaging in coaching services, you confirm that:
• you are at least 18 years old;
• the information you provide is accurate;
• you are voluntarily engaging in coaching services.

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4. Discovery Consultations

Complimentary introductory consultations may be offered to explore coaching needs and determine whether there is a good fit for working together.

Discovery consultations do not constitute an ongoing coaching relationship.

No coaching outcomes or results are guaranteed during or after these conversations.

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5. Coaching Sessions and Engagements

Coaching sessions may be offered individually, virtually, in person, or within organizational settings.

The structure, frequency, duration, and fees associated with coaching engagements will be agreed upon prior to the start of services.

Corporate and organizational coaching engagements may involve additional agreements regarding scope, confidentiality, reporting, scheduling, or stakeholder alignment.

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6. Fees and Payment

Fees for coaching services will be communicated in advance.

Unless otherwise agreed:
• payment is due prior to or on the day of the scheduled session;
• invoices must be paid within the stated payment terms;
• accepted payment methods will be communicated directly.

For corporate engagements, payment terms may be established through a separate service agreement or invoice.

Late or unpaid balances may result in suspension of services until payment is received.

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7. Cancellation and Rescheduling Policy

Clients are asked to provide at least 24 hours’ notice for cancellations or rescheduling requests.

Sessions cancelled with less than 24 hours’ notice may be charged in full.

Missed appointments without notice may also be charged in full.

Exceptions may be considered in cases of emergency or exceptional circumstances.

If the coach must reschedule a session, reasonable efforts will be made to offer an alternative appointment.

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8. Confidentiality

Confidentiality is an essential part of the coaching relationship.

Information shared during coaching sessions will be treated with care and discretion.

Confidential information will not be disclosed to third parties without consent, except where disclosure is required by law or where there is reason to believe there is a risk of serious harm to the client or others.

In organizational or corporate coaching contexts, the boundaries of confidentiality and any reporting expectations will be clarified at the beginning of the engagement.

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9. No Guarantee of Results

Coaching is a collaborative process, and outcomes vary depending on many factors, including client engagement, readiness, effort, context, and circumstances.

No guarantees are made regarding specific personal, professional, relational, financial, or organizational outcomes.

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10. Client Responsibility

Clients acknowledge that they are responsible for:
• their own decisions and actions;
• implementing insights or strategies discussed during coaching;
• seeking professional medical, legal, psychological, or financial support where appropriate;
• maintaining their own wellbeing and safety.

Coaching is intended to support reflection and growth, not to replace professional healthcare, therapy, legal counsel, or financial advice.

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11. Intellectual Property

All website content, materials, documents, exercises, frameworks, written content, and resources provided through this website or coaching services remain the intellectual property of the coach unless otherwise stated.

Materials may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

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12. Website Use

Users agree to use this website lawfully and respectfully.

You agree not to:
• misuse the website;
• attempt unauthorized access to systems or data;
• distribute malicious software or harmful content;
• use the website for fraudulent or unlawful purposes.

Website content is provided for general informational purposes only.

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13. Privacy

Personal information submitted through this website, including contact forms or booking inquiries, will be handled with care and in accordance with applicable privacy laws.

Information collected may include:
• name;
• email address;
• phone number;
• information voluntarily shared through inquiry forms.

This information is used solely for communication, scheduling, administration, and provision of coaching services.

Personal information will not be sold or shared with third parties except where required by law or necessary for secure administrative purposes.

Users may contact the coach to request access to or correction of their personal information.

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14. Limitation of Liability

To the fullest extent permitted by applicable law, the coach shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
• participation in coaching services;
• use of this website;
• decisions or actions taken by clients;
• interruption or unavailability of services.

Clients voluntarily assume responsibility for their participation in coaching services.

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15. External Links

This website may contain links to third-party websites or resources.

The coach is not responsible for the content, practices, or policies of external websites.

Accessing third-party websites is done at the user’s own discretion.

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16. Modification of Services or Terms

These Terms of Service may be updated periodically.

Updated versions will be posted on this website with the revised effective date.

Continued use of the website or coaching services after updates constitutes acceptance of the revised terms.

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17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable laws of Canada.

Any disputes arising from these terms or coaching services shall be subject to the jurisdiction of the courts of Quebec.

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18. Contact

For questions regarding these Terms of Service or coaching services, please contact:

Henrike HEGEMANN
rikehegemann@gmail.com
nordheimcoaching.com